Return and Refund Policy

How To Return An Item:

Your item must be in its original unused and unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1) Please place the receipt inside the original box with the items to be returned. Mail your returned item to:

      TYE Medical, Attn: Returns

      4925 Lamm Road, Wilson NC 27893

* You will be responsible for the freight cost to return

2) Ensure your full name and mailing address are included on the shipping label.

3) Upon receipt of the package, we will inspect the merchandise.  No credit will be issued for product that we determine cannot be resold. Upon approval, we will immediately process a refund to your credit card.


Get In Touch

If you have any questions about our incontinence solutions and products, please feel free to call us at (252) 265-5132 or use our Contact form to get in touch.

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