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Return and Refund Policy

How To Return An Item:


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1) Please email info@tye-medical.com or call (252) 265-5132 to request a refund and RMA (Return Merchandise Authorization Number)

2) Please place the receipt inside the original box with the items to be returned. Mail your returned item to:

      TYE Medical – Returns Department

      RMA#:______________________________

      4925 Lamn Road, Wilson NC 27893

* You will be responsible for the freight cost to return

 

3) Upon receipt of the package, we will inspect the merchandise.  No credit will be issued for product that we determine cannot be resold. Upon approval, we will immediately process a refund to your credit card.

 
 

Get In Touch

If you have any questions about our incontinence solutions and products, please feel free to call us at (252) 265-5132 or use our Contact form to get in touch.

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