1. Why are your incontinence products more expensive than products from other companies?
We sell only high-quality products that result in fewer leaks and fewer changes. Our line of products offers the best of both worlds – the highest level of protection against leaks and the most comfortable fit. While our incontinence products aren’t your lowest-price choice, they are the most cost-effective. Why? You use fewer products, which is especially true when using our Two-Piece System.
2. What is the Two-Piece System?
Instead of throwing out your brief or Protective Underwear every time you change, our Two-Piece System allows you to change only the insert pad, which costs much less. This practical system means you can change your pad multiple times each day while only changing your brief or Protective Underwear once. This method is both convenient and kinder to your budget! It’s also more environmentally friendly, because it creates less waste.
3. What features make your products “premium”?
Naturally, our Two-Piece System is a premium feature. But our incontinence solutions offer other benefits like a Super Absorbent Gel Core and a cloth-like feel. No one wants a “plasticky” or “diaper” feel when wearing incontinence underwear. Additionally, our Protective Underwear, Premium Briefs, and Shaped Pads all feature Leakage Barrier Leg Cuffs for further leak protection.
4. What is the difference between Protective Underwear and Premium Briefs?
The difference between our Protective Underwear and Premium Briefs is primarily a matter of preference. Both incontinence products offer absorbency levels up to 90 fl. Oz (without a Shaped Pad). Both are designed to work with our Two-Piece System and include our other premium features (Super Absorbent Gel Core, cloth-like feel, Leakage Barrier Leg Cuffs).
However, our Protective Underwear pulls on and off just like regular underwear. They feature tear-away sides and cloth-like stretch panels for ease of use. Because this product doesn’t offer an adjustable fit, there are more sizing options.
5. Are your incontinence products for men or women?
Most of our products are designed for both men and women. This is due to the Super Absorbent Gel Core found in our Protective Underwear, Premium Briefs, and Shaped Pads. You get full protection from front to back, making them ideal products for both genders.
6. Why do I need Premium Briefs AND Shaped Pads?
First, please refer to question #2 above for a brief description of our Two-Piece System for incontinence underwear and pads. Our Protective Underwear and Premium Briefs include their own Super Absorbent Gel Core for maximum leak protection, but these products are designed for use with our Two-Piece System. They’re such high-quality products, that it’s best to change the Shaped Pad only and get more use out of the Brief or Protective Underwear. This saves you both time and money!
7. Should I buy Light Incontinence Underwear or Ultra-Thin Pads?
If your urinary incontinence is very mild with only light bladder leakage, then try our Ultra-Thin Pads. They provide about 1-3 fl. oz of absorbency per pad and feature Ultimate Odor Control Technology. Best of all – you’ll barely know they’re there!
If you need more protection against bladder leakage than a thin pad can offer but require less protection than our high-absorbency products, then consider our Ultra-Thin Underwear. They provide up to 24oz of absorbency and are up to 50% thinner than other pull-on brands. They feel just like regular underwear and offer a lower rise than other Protective Underwear brands. Our Ultra-Thin Underwear still provide secure leak protection, because they feature inner leg barriers and unique channel technology.
8. How do I select the right size product?
Before purchasing our incontinence underwear, you’ll need to know your waist size. Place a tape measure at the top of your hip bone and wrap the tape all the way around to the other side of your body, level with your belly button. Be sure not to hold the tape too tightly or too loosely.
Each of the product pages on our website include a sizing chart with waist sizes in inches that correspond to a product size. You want the size closest to your waist measurements, and it’s best not to purchase a size bigger than you need. You’ll want a snug but comfortable fit for the most leak protection.
If you need further assistance, please contact our Customer Care Team at (252) 265-5132. You can also try one of our FREE SAMPLE PACKS that feature different sizes and absorbencies for the same product.
9. What are the smallest and largest sizes you carry?
- Premium Briefs fit 20-56” waists
- Protective Underwear fit 26-80” waists
- Ultra-Thin Underwear for men fit 30-64” waists
- Ultra-Thin Underwear for women fit 26-64” waists
- Net Pants fit 32-59” waists
10. Do you offer FREE SHIPPING or AUTOSHIP options?
Yes to both! You get free shipping for all orders over $20. If you enjoy the convenience of Autoship, you can choose from weekly, monthly, bi-monthly, and quarterly shipping options on all our incontinence products.
11. Which bladder incontinence product provides the best custom fit?
Our Premium Briefs will give you the most custom fit, because this product uses the hook and loop design for securing the briefs. Two sets of side tabs allow you to adjust the fit for optimum leak protection. If you’re uncertain about sizing or the proper fit for your body shape, consider our Premium Briefs.
12. Do you have reusable or washable underwear for use with Shaped Pads?
Yes! If you’re looking for maximum breathability and a close fit, you can try our washable and reusable Net Pants. Net Pants have no built-in absorbency and are designed for use with our Shaped Pads. These are a great option if you don’t require double protection (incontinence underwear and a Shaped Pad). Our Net Pants feature soft leg openings with increased flexibility.
13. Are your “free” samples actually free?
Yes, all sample packages are free. You’re only required to pay a flat rate $1.99 shipping fee, and there’s a limit of 3 sample packs per household. Choose from the following FREE SAMPLE PACKS that feature different sizes and absorbency levels to try:
- Premium Briefs
- Protective Underwear
- Ultra-Thin Pads
14. What do you recommend for people who have sensitive skin and must wear incontinence underwear or pads throughout the day and night?
After switching to our incontinence underwear and pads, you should notice some improvement in your skin, because our products have the highest levels of absorbency and are designed to pull moisture away from your skin and quickly lock it away.
However, skin sensitivity can still be problematic for anyone who wears incontinence products. We recommend and sell Formula 2 Skin Care Cream, which acts as both a moisture barrier and a moisturizer for your skin. Whether your skin is cracked, dry, or irritated, this cream will help ease your symptoms anywhere from head to toe.